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    Do I need to register?

    No, you can order and check out as a guest.

    Can I login using my globeandmail.com credentials?

    Not at this time

    What types of payment do you accept?

    We accept Visa, MasterCard, and PayPal.

    How do you ship your orders?

    Your order may be shipped by UPS or Canada Post depending on the product and delivery location and type of delivery service selected.

    All shipping charges will be displayed before completion of your purchase. All packages must be shipped to a physical address.

    How can I track my order?

    You can check the status of an order by contacting customer service at globeshop@globeandmail.com. You will also receive an email with tracking information when your order has shipped.

    What if I need to change, cancel or adjust my order?

    Please email us at globeshop@globeandmail.com. If the shipment is still being processed, we will use commercially reasonable efforts to make the change, cancellation or adjustment. There may be an additional fee to change the delivery address once the product has shipped. If the item has already shipped, and changes cannot be made, you may return the item in accordance with and subject to our return policy.

    What if there is an issue with my order once I receive it?

    Please contact customer service at globeshop@globeandmail.com .  We will assist you with any issues in accordance with our return policy.

    Do you offer international shipping?

    Unfortunately, at this time, we cannot accommodate international shipping. We can only ship to addresses within Canada. We hope to evolve this in the future.

    Do you sell gift cards?

    Not at this time.

    Do you have a physical presence?

    No, we are web-based only.

    Do you purchase items from the public for resale?

    No.

    Am I able to license a photo or article?

    For licensing, please visit our main website for more details.

    Can you help me with my Globe and Mail subscription?

    Account Maintenance – 1-800-387-5400 (Print Inquiries, Update Credit Card, Change Contact information, New Subscriptions).

    Technical Support – 1-855-813-6111 (support for apps, mobile website, desktop).

     

    For all questions, comments or concerns about The Globe and Mail Shop please email: globeshop@globeandmail.com