FAQ

Do I need to register?

No, you can order and check out as a guest.

Can I login using my globeandmail.com credentials?

Not at this time

What types of payment do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Interac, PayPal

How do you ship your orders?

Your order will be shipped after November 22, 2022, by Canada Post ground shipping to Canadian addresses only.

How can I track my order?

You can check the status of an order by contacting customer service at globeshop@globeandmail.com.

What if there is an issue with my order once I receive it?

Please contact customer service at globeshop@globeandmail.com.

Do you offer international shipping?

Unfortunately, at this time, we cannot accommodate international shipping. We can only ship to addresses within Canada. We hope to evolve this in the future.

Do you have a physical presence?

No, we are web-based only.

Am I able to license a photo or article?

For licensing, please visit our main website for more details.

Can you help me with my Globe and Mail subscription?

Account Maintenance – 1-800-387-5400 (Print Inquiries, Update Credit Card, Change Contact information, New Subscriptions).

 

For all questions, comments or concerns about The Globe and Mail Shop please email: globeshop@globeandmail.com